1. Our Commitment

We thoroughly check every refund request. Our team ensures that all genuine concerns are handled professionally and transparently.

2. Eligibility for Refund

You may be eligible for a refund if:

• You received a damaged or defective product
• You received the wrong item
• Your item was missing from the package
• Your order was cancelled by SHNQR

All refund requests must be submitted within 7 days of delivery.

3. Non-Refundable Situations

• Incorrect address provided by the customer
• Delays caused by courier partners or external factors
• Minor colour variations due to screen settings
• Change of mind after the order is shipped

4. How to Request a Refund

Please email us with:

• Your order number
• Reason for refund
• Clear photos or videos (if item is damaged or incorrect)

5. Review & Processing

Once received, we carefully evaluate your request. If approved, refunds are processed within 3–7 business days to your original payment method.

6. Partial Refunds

In some cases, partial refunds may be issued if only part of the order is affected or the product is not in original condition.